Gibur policies

Operating policies and public commitments.

A clear overview of how Gibur presents its role, where regulated responsibilities sit, and how the platform handles data, complaints, and operational boundaries.

Core positioning

Gibur provides energy operations software, workflow visibility, marketplace coordination, partner enablement, and operational intelligence for professional users across depot, fleet, station, and downstream workflows.

It is not held out as a bank, payment institution, escrow provider, credit provider, investment platform, petroleum marketer, depot operator, transporter, or regulated exchange unless a separate written arrangement and the required licence say otherwise.

  • Workflow software, operational dashboards, document flows, partner discovery, and audit-ready records are platform services.
  • Any regulated payment, credit, escrow, inspection, logistics, or petroleum execution must sit with the authorised partner or operator actually performing it.
Public claims should stay narrower than future ambition until licences, partner structures, and supporting evidence are actually in place.

Nigeria-first operating posture

If the user, transaction, depot, filling station, counterparty, data subject, or physical activity is in Nigeria, Gibur assumes Nigerian regulatory expectations apply even where the wider group uses UK governance or contracting layers.

The UK backbone supports corporate governance and IP ownership. It is not used as a shield against Nigerian privacy, consumer, payments, AML/CFT, or petroleum-facing obligations.

  • Privacy and data handling should be operated on a UK-plus-Nigeria basis.
  • Wallets, settlement, payment initiation, credit decisions, and similar rails should remain partner-led unless the relevant licence is obtained.
  • Physical petroleum handling, product quality, depot operations, and transport remain the responsibility of the authorised operator.

User and counterparty responsibility

Buyers, sellers, stations, depots, fleets, banks, PSPs, inspectors, and logistics providers remain independent parties responsible for their own services, authority, pricing, tax, regulatory compliance, delivery, and payment obligations.

Verification and KYC/KYB reduce risk, but they do not guarantee identity, solvency, authorisation, product quality, lawful conduct, or transaction completion.

  • Gibur may suspend accounts, listings, workflows, or API access for suspected fraud, AML/CFT concern, sanctions concern, false records, security events, regulatory instruction, or partner objection.
  • Automation, scoring, market signals, and operational suggestions are assistive only and require human review.
  • Settlement status, approvals, or partner connectivity displayed in the platform do not amount to a guarantee of completion.

Data, complaints, and evidence

Gibur uses account, workspace, transaction, workflow, device, and usage data to operate the service, prevent fraud, support integrations, maintain audit trails, and meet legal obligations.

Complaint routes should be separated so platform complaints, counterparty disputes, payment disputes, privacy requests, fraud reports, and product-quality complaints each go to the right owner from the start.

  • Sensitive actions should be logged with actor, organisation, timestamp, device, prior state, new state, and approval status where relevant.
  • Enterprise customers should expect signed terms, DPAs, partner schedules, and complaint workflows on top of the public site posture.

Policy library

Read the public operating terms, privacy posture, complaint workflow, and regulated-service boundaries in full.

Terms of Use

The principal terms governing platform access, account authority, discretionary controls, allocation of risk, and user obligations.

Privacy Notice

A Nigeria-first and UK-aware statement of the categories of personal data processed, the purposes for which they are processed, the circumstances of disclosure, and the handling of rights requests.

Cookie Notice

A statement regarding the use of cookies, local storage, session technologies, measurement tools, and related user controls.

Acceptable Use Policy

The restrictions governing misuse of the service, including unlawful conduct, deceptive activity, sanctions exposure, record manipulation, and technical interference.

Security and Responsible Disclosure

The general security posture of the service, the allocation of responsibility across parties, and the mechanism for responsible disclosure of vulnerabilities or incidents.

Complaints and Dispute Handling

The framework for complaint intake, categorisation, review, response timing, and distinction between platform matters and third-party disputes.

Partner and Regulated-Service Disclosures

A statement of the respective roles of the platform and any licensed, regulated, or otherwise authorised third-party provider engaged in a relevant workflow.

Verification, Screening, and Risk Signals

A description of verification, screening, and risk-review measures and the limits of any inference that may properly be drawn from them.

Automation and AI-Assisted Workflows

The terms applicable to automated summaries, workflow suggestions, scoring signals, and related assistive functionality.

Fleet operations and delivery management

Move from intent to controlled execution.

Gibur is positioned for teams that need accountable growth, governed operations, and a clean path from signal to action.